Here's a quick overview of how emails work in RewardStream:

  • Emails are sent from RewardStream's mail server (even if contacts are imported from a member's Gmail, Outlook.com, or Yahoo mail service)
  • System emails are sent from the name Your Program Name (e.g. RewardStream Refer A Friend) and send from the email address yourcompanyname@mail.rstrm.com (e.g. rewardstream@mail.rstrm.com)
  • All program emails are shared among all campaigns except for the referral email and referral instructions email
  • Only the referral email and referral instructions email are customizable per campaign
  • The referral emails sent to refereees are sent from the name Your Company Name on behalf of Member Name (e.g. RewardStream on behalf of John Smith) and come from the same email address as system emails yourcompanyname@mail.rstrm.com (e.g. rewardstream@mail.rstrm.com)
  • The referral email and referal instructions email pull their body content from their respective landing pages
  • Email headers and footers the same as the landing page headers and footer
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